managed services under Lighthouse IT

Networking & Monitoring

Let’s face it, your IT infrastructure is probably one of the second most important things in your business. We know it’s hard to keep up with the never-ending stream of updates and maintenance associated with them. Heaven forbid one of those gets a virus or a piece of equipment stops working. We know you have good intentions, but it’s a lot of hard work handling it all by yourself. And then there are the unforeseen issues we never expect. Updates get behind, the little things are well-buried under the rug, and even that computer that has been scheduled to be replaced has been put on hold. 

Computers with just the right specs, multifunctional printers, network hardware, VoIP phones, surveillance cameras, server solutions, all sorts of peripherals and much more. 

Buying everything you need to make your business run properly is time-consuming, difficult and beyond everything else, it is confusing. Don’t struggle with the hardware side of your business. Let Lighthouse IT Solutions walk you through it. The hardware program offers packages perfect for any business.

Remote Access Services, Voice-over-IP, & Anywhere Collaboration

Why would an IT company offer a mobility package? Well the ability to access your office information and data remotely to conduct business anywhere, anytime is extremely important. We can help by making this dream a reality. Wouldn't it be nice to allow busy employees some freedom and not worrying if they are able to work? (Like working from home when they need it, or who may be constantly on the move.) Having mobility grants them access to what they need whenever they need it. Mobility can help businesses become more productive and effective by improving both communication and collaboration. 

Mobilizing your workforce is critical not only for employee satisfaction and productivity, but also for your organization’s bottom line.

Endpoint Protection, Network Edge Protection, System Quarantine

Network Monitoring and Managed Services: Maintain and monitor your IT investment. Our monitoring analysts will keep an eye on your servers and devices to keep everything running smooth or notify someone quickly in the event of an emergency. 

Symantec's 2016 Internet Security Threat Report estimated that 43% of cyber attacks target small businesses. Whether your company is small or large, security matters. The size of your company should only affect the range of security you have, not the amount or levels. Everyone needs some sort of firewall, but not everyone needs security cameras to operate a company. 

Email Spam Filtering – Outbound and Inbound mail is checked to make sure it is clean of viruses and spam. 

Endpoint Protection – Your Antivirus is included as part of your subscription. 

Monitoring and Remote Management – A deeper view into your network using our new Lighthouse IT Insight Agent on every computer you own lets us help faster.

Backups, Off-site Replication, & Continuity Planning

We all fear it... It's the middle of the night. No one is in the office, but John Doe in Accounting left their coffee warmer on. I mean, who even uses those? Whelp, it was enough to set the expense report they left on top a blaze. This would be a great time to understand the importance of a Business Continuity plan. 

You may ask what business continuity is exactly? And it's simple: the resilience of your business, or the survivability. Say your company's headquarters experienced a disaster of some sort. It is about keeping your business up and running during a disaster or to recover everything, with as little downtime as possible. The business continuity plan that Lighthouse IT Solutions offers, would allow you to backup all of your important files to our secure servers. Meaning, you'd never have to worry about losing your documents and files. A business continuity plan is about devising plans and strategies that will let you continue your business operations and enable you to quickly get back online without a hint of a disruption, whatever its size or cause. 

Business Continuity & Disaster Recovery: Let's face it, things do happen, but we'll help you be prepared for it. Many small businesses close their doors due to catastrophic data loss, but with our DR & Continuity services, you won't be one of them.

Documentation, Knowledge-base, & Training via Navigate

We live in a world immersed in software that makes not only our businesses, but our lives dependent upon it. That makes the greatest key to success is by learning how to fully utilize and navigate the software that powers the modern age. For us, the best investment a business can make in their staff is through training and is why, at Lighthouse IT Solutions, we partner with businesses and employees to dive deeper in the software that drives their success. 

Our Navigate training Retreats are built on the pillars: 

Focused – Training should be the focus of the event. There are no BMVs, malls, or Apple Stores near our training facility -- and that's on purpose. By creating a relaxing and uninterruptible atmosphere, you or your staff can efficiently concentrate on what is being learned. 

Engaging – Training should not be stuffy or clinical. Rather, it should be entertaining and fun - and relevant, which allows our participants to retain more from their course. 

Valuable – Training should be accessible. By making our costs lower than the competition, we know that you'll see return much faster. 

For our shorter courses, we offer online options designed to make the most out of the time we have. Navigate Online features: 

Intuitive – Training software made simple so more time is spent learning, not figuring out how to use the portal. 

Concise – By making the training more focused on the important topics, we can reduce the chance of distraction. 

Valuable – Just like our retreats -- training should be accessible, even online.

Technical Support & Systems Management

Without the proper training on software or hardware, well-intentioned equipment purchases are useless. Small business owners should train their employees on all IT elements whenever possible. A well-trained staff and a solid set of IT equipment will save your company time and money. 

Have a project outside your scope of expertise? 

Need assistance with the tech side of it? We can help you. 

Help Desk Support: Remote or On-site, we'll help you keep your staff’s computers running their best. Consulting and Project Management: We know that your business may require something that falls outside of our core focus, our consulting and management services will give you the benefit of having an internal IT staff and project manager without the full-time overhead. 

Scheduled On-Site Visits: We join you every other week at your office to help with whatever tech needs you may have! 

Online Ticketing and Knowledge-base Portal: This allows us to see what’s going on with your very own ticketing portal or help with common tasks. 

After-Hours support for emergency situations: Critical problems can happen any time. We’ll be there when they do without the stress of an overtime charge. 

Unlimited IT Support: It gets fixed, updated or replaced without any intervention from the 'Hour'.